At Crouch End Florist, we believe in delivering only the freshest flowers to our valued customers throughout Crouch End and neighbouring areas. We take pride in our Fresh Flowers Guarantee, ensuring every bouquet and arrangement arrives bursting with beauty, fragrance, and longevity. Our reputation as a trusted florist serving local households and businesses is built on our commitment to quality and customer satisfaction.
Your happiness is important to us. If your flowers or arrangements are damaged upon arrival, please reach out to us as soon as possible after receiving your order. We kindly ask that you take clear photos of the damaged items and keep all original packaging. This will help us assess the issue swiftly and provide the best solution. Our team will guide you through the next steps to either replace your flowers or process a refund.
We guarantee that all flowers delivered to you in Crouch End are as fresh as possible. With proper care, our flowers should remain vibrant for at least five days from delivery. If you find that your blooms do not meet this standard within this freshness window, please contact us promptly so that we can resolve the issue. Tips on extending the life of your flowers are provided with every order, but our guarantee stands even when best care practices are followed.
Your satisfaction is our priority. Should you receive flowers that are damaged, wilted, or otherwise below standard within the freshness window, we offer you the option of a full or partial refund or a replacement bouquet, depending on your preference and the circumstances. In some cases, to resolve the issue efficiently, a partial refund may be offered for minor concerns, while more significant issues will qualify for either a full refund or delivery of a fresh, replacement arrangement at the earliest opportunity. All we ask is that you notify us as quickly as possible, ideally within 24 hours of receiving your flowers, to ensure a prompt resolution.
If you are unhappy with any aspect of your order or our service, please do not hesitate to contact us. We are committed to providing a transparent and straightforward complaints process. Once we receive your concern, our team will respond promptly—typically within one working day—to discuss the issue with you and determine the most appropriate solution. Every complaint is investigated with care, and we keep you updated throughout the process until a satisfactory resolution is achieved.
As a trusted Crouch End florist, we truly value the trust our customers place in us. We strive to make every experience smooth, enjoyable, and memorable. When you shop with Crouch End Florist, you can do so with confidence knowing that your satisfaction is 100% guaranteed. We are proud to serve the Crouch End community with passion, professionalism, and care.
If you have any questions about our Returns, Refunds & Complaints policy, or require assistance with your order, please contact us. We are here to help and look forward to brightening your home or business with our beautiful, guaranteed-fresh flowers.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
