Welcome to the online flower delivery service provided by Crouch End Florist, the destination for fresh and beautifully arranged flowers delivered throughout Crouch End and the surrounding areas. These Terms & Conditions lay out the requirements, rules, and expectations for customers making use of our website and service. By placing an order through our website, you agree to be bound by these Terms & Conditions. We recommend you read these carefully before making any purchase.
These Terms & Conditions apply to all orders placed by customers based in Crouch End and neighbouring areas via our online flower delivery platform. By confirming your order, you acknowledge acceptance of—and compliance with—these terms in their entirety.
Orders for flower delivery can be made exclusively via our online store. To place an order:
Once your order has been placed and payment has been received, you will receive an order confirmation by way of an on-screen message and an email to the address provided. The order confirmation details the specifics of your order, the chosen delivery date, the recipient address, and any relevant customer information.
We recommend you check your order confirmation for any errors and notify us at your earliest convenience should amendments be required. Please note that the ability to amend orders is subject to their processing status.
All products and arrangements are subject to availability. Floral products are seasonal and may be affected by supply, weather, and market variations. Whilst we strive to fulfil all orders as requested, there may be occasions where substitutions are necessary. Crouch End Florist reserves the right to substitute flowers, products, and packaging with items of equal or greater value and similar appearance where necessary, without prior notice. If a main flower type in a design is not available, we will make every effort to inform you, but customer consent is not always feasible for time-sensitive orders.
All prices listed on our website are in pounds sterling (£) and include VAT at the prevailing rate, unless specified otherwise. Delivery charges, where applicable, are clearly stated prior to checkout and form part of your total order cost.
Crouch End Florist reserves the right to amend prices at any time without notice, but such changes will not apply to orders that have been already accepted and confirmed by us. We accept payment via major credit and debit cards, and other payment methods as indicated during the checkout process. Your payment will be debited at the point of order confirmation.
Payment must be made in full at the time of ordering in order for your order to be processed and delivered. Should your payment be declined for any reason, your order will not be processed or fulfilled, and we will not be liable for any delay or non-delivery as a result.
We offer online flower delivery to addresses in Crouch End and selected surrounding areas. Our delivery charges and available delivery times are displayed during the order process. While we always aim to meet your preferred delivery date and time, delivery is subject to external factors such as weather, traffic conditions, and recipient availability.
Where a delivery cannot be made due to an incorrect address, or where the recipient is unavailable to receive the flower delivery, we will follow our standard re-delivery or collection procedures. This may include leaving flowers with a neighbour or in a safe place, at our discretion. Should re-delivery be required outside of the scheduled delivery window, additional fees may apply. We cannot be held responsible for failed delivery due to incorrect or incomplete information provided by the customer.
Deliveries to businesses, hospitals, or other institutions may be delivered to the reception or receiving area. It is the responsibility of the customer to ensure that such receiving areas can accept perishable goods like flowers.
Order amendments or cancellations can only be accepted if the request is received before the bouquet has been prepared or dispatched for delivery. We recommend you contact us as soon as possible if changes are required. If your order has already been processed or dispatched, it will not be possible to cancel or amend your order, and you will not be entitled to a refund.
Cancellations made within the permitted period will be subject to a full refund. Refunds will be processed within 7 working days to the original method of payment. Crouch End Florist reserves the right to refuse cancellation or changes during peak periods (e.g., Valentine’s Day, Mother’s Day, Christmas), where supply chains are restricted or orders placed are for same-day or next-day delivery.
Due to the perishable nature of our products, returns for unwanted items are not accepted. However, if there is a problem with the quality of flowers supplied—such as wilting on arrival, damage during delivery, or incorrect products being delivered—please notify us within 24 hours of receipt, providing photographic evidence where possible. We may, at our discretion, offer a replacement, refund, or partial credit as appropriate, provided the complaint is found valid after investigation.
Complaints regarding non-delivery must be brought to our attention within 48 hours of the specified delivery date. We aim to resolve all genuine complaints promptly and to your satisfaction. Any compensation offered will not exceed the value of the product purchased.
Your personal information is handled in accordance with our Privacy Policy. This includes details collected during the order process for the purpose of fulfilling your flower delivery order, arranging payment, and, where consented to, sending marketing communications. We do not share your details with third parties except as necessary to carry out the delivery or as required by law.
The content, design, and images displayed on our website (including flower arrangements and product descriptions) are the intellectual property of Crouch End Florist or are used with permission from the rightful owners. You may view, download, and print individual pages for your own personal use, but must not otherwise reproduce or distribute our content without permission.
While we take great care to ensure accuracy in our product descriptions, prices, and delivery information, Crouch End Florist will not be liable for any indirect losses—including loss of profits, business, or reputation—arising from your use of the website or any products purchased. Our maximum aggregate liability to you in connection with any order will be limited to the purchase price of the product in question.
Crouch End Florist cannot be held liable for any failure or delay in the delivery of goods due to events outside our reasonable control, including but not limited to strikes, traffic disruptions, extreme weather, or supply shortages. In such cases, we reserve the right to cancel or postpone deliveries, and we will contact you as soon as possible to rearrange or provide a refund.
It is your responsibility to ensure that all delivery and recipient details provided during the order process are accurate and complete. We are not liable for orders delayed or lost due to incorrect information supplied by you. You are also responsible for ensuring the recipient is available to accept delivery at the specified address and time.
These Terms & Conditions and any disputes arising under or in connection with them are governed by the laws of England and Wales. All parties agree to the exclusive jurisdiction of the courts of England and Wales with respect to any dispute or claim arising out of or in connection with these terms and conditions and your use of our services.
Crouch End Florist reserves the right to update these Terms & Conditions at any time without prior notice. The latest version will always be available on our website. Continued use of our services following any changes constitutes acceptance of the revised terms. We recommend you review these terms each time you place an order.
If any part of these Terms & Conditions is deemed invalid or unenforceable, the provision will be severed from the agreement and the remaining provisions shall continue in full force and effect.
These Terms & Conditions constitute the entire agreement between Crouch End Florist and you, the customer, in respect of your use of our online flower delivery services in Crouch End and the surrounding areas. No other terms and conditions will apply unless otherwise agreed in writing by us.
Thank you for choosing Crouch End Florist for your online flower delivery needs in Crouch End and the local community. We look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crouch End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crouch End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
